At Hot Spot Cycles we are passionate about service.
Don’t take our word for it, listen to what some of our customers say.
6th March 2014
From: marius van schalkwyk
Sent: Thursday, March 06, 2014 12:43 PM
Subject: Good service accolade
A quick word of appreciation as to the great service received from your shop. I am used to cycle shops either giving me the runaround or simply making empty promises. I started believing that to phone or email back was a sin in your profession. A couple of years ago I built up a GT Xizang frame. I believe in carrying an extra derailleur hanger with me and thought that the shop from whom I bought the new frame and components would be able to assist in getting me a spare. Well after nearly a year of excuses and getting the runaround till I was dizzy in the noggin I finally gave up.Two weeks ago I swung by your shop and thought what the heck lets give these guys a go. Neil van der Walt assisted me knowledgeably and courteously and asked me to send him a pic of the current hanger as they seem to be a bit frame specific. I reckoned this sounds to good to be true but obliged and mailed the pics.Within a day or two Neil replied with a price and expected delivery date. When there was a cockup with the delivery guys he immediately emailed to
advise on a new expected date, even apologizing about matters out of his control. This after I told him there’s non rush. And off-course he advised me as soon as the hanger arrived. Anyhow, before you start crying, all I want to say is thanks for great
service received from your shop, in particular from Mr van der Walt. Faith in humanity and cycle shops restored, when I want results,
I now know where to go.
Marius van Schalkwyk
084 770 1377
20th January 2014
Att; Jacques Maritz
I enquired from your shop about the specials I noticed on the internet via phone. First made contact with Neil van der Walt. He sent me a quote within a couple of minutes. One or two phone calls later and my mind was made up, payment was made the following day. We arranged for that the bikes be picked up during the week.
During the course of the week Neil was in contact and provided feedback w.r.t the bikes. I was constantly aware of the progress being made in the shop.
On Saturday I went to the shop to pick up the bikes. Very exited…. upon arrival Neil immediately chatted to us (me and my wife), explained the process etc. There was a slight misunderstanding between myself and Neil regarding the Scott 740. The way he handled this was exceptional! He made it clear not to worry, and that there are more options available. He explained everything to us, and as we are new to the sport, he explained it on a level I could associate with and understand. At the end we ‘swopped’ the Scott 740 for a Merida in a similar class. This is my wife’s bike… if she makes her mind up regarding stuff like this, it is not easily changed… I want to let you know, Neil changed her mind and she was very happy to ‘swop’ for the Merida. Today, two days after purchase, Neil sent me an email to follow up if we are still happy with the bikes. Again, I’m amazed with the level of passion and pride of service received from Neil.
We live in Rustenburg, but there is no way we will go to other cycle shops . We will rather make the trip down to Pretoria and support HotSpot cycles. Thank you to you and your team, especially Neil of course. Hope to see you soon!
28th September 2013
Het vandag sonder ‘n afspraak by jul opgedaag om ‘n tubeless conversion te doen.
Eers het ek baie goeie advies gekry en het Neil en sy assistant gou die nodige gedoen en die heeltyd advies en raad gegee oor die hoe om verder die onderhoed daarop te doen.
Ek het reeds die boodskap hieroor aan ons fietsryers hier in Witbank oorgedra.
Baie dankie weereens.
Delru Makelaars BK h/a Wenru
FSP Lisensienr. 14629
Tel: 013 653 6390
Faks: 013 653 6391
Good Day Jacques,
I would like to take this opportunity to complement you on one of your staff members, namely Neil Van der Walt. It is rare in today’s money orientated world that we live in, to find a salesman that will give you honest and reliable advice instead of trying to make a quick buck or two from you when you actually don’t need to spend that much money or when he tells you, as in my case, that you are not suited for the size of bike that you want to buy, when he could have seen on my face that I really liked the bike and when he knew that there wasn’t any large frames of that bike left.
During my time of searching for a new bike, I had phoned your shop on numerous occasions and was almost always told that Neil was busy with a customer and that he would phone me back – which he always did. To me a sign of a good salesman that knows his product!
Jacques you definitely have a star salesman there on your team and I will from now on only support your shop because of his service, even if I stay in Witbank. All that I can say is: Look after him; he might be worth more to you than what you know!
Well done Neil! Thanks for your honest advice and service.
SHEQ Coordinator and Specialist
Eduardo Construction (PTY) LTD